Appointment cancellation notifications
If you would like to receive emails whenever a customer cancels an appointment through their Client Portal system, please navigate in your Live Access to Online Reservations, OLR Settings, General Settings tab, Email Settings tab and enable the cancellation notification shown here:
Don't forget to save your changes.
Once this is set, you'll receive email notifications to the email address/s you entered whenever a customer cancels their appointments through the Client Portal.
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