Adding a booking without having an existing customer record

Adding a booking without having an existing customer record

You are able to add appointments for new clients without first creating a customer file.


Click the Add button on the schedule.


Click the New button.


Booking with no client record


You must fill in the owner's last and first name, and the pet name(s).  You can enter an address, phone number and breed now or wait until later.


Booking with no client record


You also must choose a pet type.  You can set your default pet type in File, System Options, Global tab.


Booking with no client record


Hit OK and finish adding the booking.  KC will create a record for this client and pet(s).  


    • Related Articles

    • How does an existing client link to their already existing client card in Kennel Connection?

      Good question! We've made it nice and easy for existing clients to signup on their own.  When the client goes to your client portal page for the first time,  (Example: https://demo.mykcapp.com/clientlogin) they will click the "register now" option at ...

    • New user registration with an OLR booking

      Please note that while this details a NEW Client registration, existing user registration is very similar. If user chooses "Existing Client", when they type in their personal information and click register, it will search your KC database for those ...

    • Matching existing customers to OLR accounts

      When an existing customer signs up for an OLR/Client Portal account, the system uses the following information to check for an existing record inside of Kennel Connection. The code determines whether someone already exists in LA is by checking: 1) ...

    • Onboarding your customers to Client Portal/OLR

      With a new software, comes some new tasks. If you're going to be using the Client Portal side of the software, you'll need to have your customers signup. There are multiple ways to accomplish this. Choose what best works for you and/or your ...

    • Configuring Client Portal registration & OLR settings

      Client Portal/OLR gives you options to configure how you'll allow your clients to register and create appointments. You'll want to view and set any necessary settings for your business before deploying the Client Portal.  From the Live Access side, ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.